Last updated: [06/26/2025]

At ALCÉ , we are committed to ensuring fast, reliable and secure shipping of your orders.

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1. Delivery areas

We currently deliver:

• Throughout the European Union

• In the United Kingdom, in Switzerland

• And in some international countries

For any specific requests, please contact our customer service at support@alcethelabel.com

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2. Processing times

All orders are processed within 1 to 3 business days (excluding weekends and holidays).
Once your order has been shipped, you will receive an email containing your tracking number.

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3. Estimated delivery times

• Europe : between 5 and 8 working days after dispatch

• International : 7 to 14 working days on average, depending on your country

These delivery times are for guidance only. ALCÉ cannot be held responsible for delays related to customs or the carrier.

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4. Carrier

Orders are shipped via YunExpress , a logistics partner recognized for its efficiency in international e-commerce shipments.
All deliveries are traceable and require a signature upon receipt if applicable.

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5. Delivery costs

Fees are automatically calculated when ordering based on your destination.
Free shipping offers may be available during drops or special offers.

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6. Delivery problems

• If your package is damaged or opened, refuse delivery and contact us immediately.

• In the event of an incomplete or incorrect address, the reshipping costs will be borne by the customer.

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7. Taxes & Customs

For any delivery outside the EU, import taxes may be applied according to local legislation.
These costs remain the responsibility of the customer and are not covered by ALCÉ .