Delivery

Orders are prepared within 1 to 2 business days after payment validation.

Delivery times are estimated between 5 and 8 business days after shipment.

A tracking number is provided upon shipment to track the order's progress.

Depending on the destination, shipping may be carried out from different partner logistics centers.

The indicated deadlines are given for information only and may vary in case of high activity or exceptional circumstances beyond our control.

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Delivery area

We deliver in France and in several European countries.

For any specific request concerning another destination, customer service remains available at support@alcethelabel.com or at +33 7 80 97 11 62.

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Delivery costs

Delivery is free for all orders.

No additional fees are applied when validating the order.

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Returns

The customer has a period of 14 days from receipt of their order to make a return request.

Conditions

Items must be returned unworn, in perfect condition and in their original packaging, accompanied by all provided accessories.

Any product showing signs of use cannot be refunded.

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Return procedure

Before any return, a request must be made to customer service:

support@alcethelabel.com
+33 7 80 97 11 62

No returns will be accepted without prior validation.

Once the request is validated, return instructions will be communicated to the customer.

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Return address

26 Avenue du Maréchal Koenig
06400 Cannes
Apartment 35 – 1st floor
France

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Return costs

Return costs are the responsibility of the customer.

In case of a defective product or an error on our part, return costs are covered.

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Refund

The refund is issued after receipt and verification of the returned product.

The processing time is 5 to 10 business days.

The refund is made via the same payment method used for the order.

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Defective or non-compliant product

In case of receiving a defective or non-compliant product, the customer is invited to contact customer service as soon as possible to allow for quick handling.

A suitable solution will be proposed after analysis of the situation.

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