Alcé is an international brand inspired by French elegance.

Our products are carefully designed and shipped from our partner warehouses.

You can contact us using our contact form or directly by email at [contact@alcethelabel.com]. Our customer service team will respond within 24 to 48 hours (excluding weekends and public holidays).

Yes, all our watches come with a 12-month warranty covering any manufacturing defects. The warranty does not cover normal wear and tear, impacts, or damage due to misuse.

We work with YunExpress , a carrier specializing in international e-commerce logistics. This partner is recognized for its reliability , precise tracking , and optimized delivery times , even over long distances.

Average delivery times are as follows:

- between 6 and 10 working days on average

- between 7 and 14 working days , depending on your country

Yes, of course! As soon as your order is shipped, you will receive an email with a tracking link to track the delivery progress.

You can also track your order at any time directly on our official website, in the “Track my order” section at the bottom of the page on alcethelabel.com.

First, check your tracking link. If you have any doubts or are experiencing a delay, contact our customer service with your order number.

Yes, you have 14 days after receipt to return an unused product in its original packaging. Return shipping costs are the customer's responsibility.

Yes, you can request an exchange within 14 days. We recommend contacting us before any return to guide you through the process.

During sales or promotional offers , returns are normally refused because these sales are considered final .

However, at Alcé, we are committed to satisfying our customers:

If you encounter any problems , please do not hesitate to contact us. We study each case with kindness, and it is possible that something will be done depending on the situation.

The watch intentionally comes with a wide strap so you can adjust it to your liking.

The adjustment system is simple : just use a very thin screwdriver (or a suitable tool) to press the pusher of the link to be removed - it does not unscrew , it clicks into place.

We recommend calling a professional (jeweler or watchmaker) if you do not have the tools.

[Amazon recommended tool link]

[YouTube video link]

Yes, absolutely! The steel bracelet is offered with certain Alcé leather editions .

To install it, you will need suitable strap replacement tools . You can either purchase them or ask a professional to do it.

[Amazon recommended tool link]

Our watches are resistant to everyday splashes , such as hand washing , light rain , or accidental water splashes .

A brief inadvertent swim should not damage the watch.

However, they are not designed for prolonged immersion : swimming, voluntary swimming, showering or bathing are not recommended , especially hot showers , which create condensation and can damage the internal components.

Like many quartz watches, our models do not appreciate hot water or pressure . This also applies to some watches from major brands - it is an often overlooked point.

We accept Visa, Mastercard, Amex, as well as payments via Apple Pay, Google Pay.

Yes, all transactions are 100% secure using SSL encryption.

Yes, 3-installment payment is available via Klarna.